Epoxy Prep and Warranty Process in Albany, Oregon
Quick answer: Epoxy fails at the bond line, so a warranty only means something when the prep was right: diamond grinding, crack repair and a moisture check. Albany Epoxy puts warranty terms in writing per contract; typically they cover workmanship and adhesion when procedures were followed on a suitable slab, and exclude abuse, structural movement, hydrostatic pressure and changes by others. Call (541) 960-4797 and ask to see the terms before you sign.
Why prep determines whether a warranty matters
When epoxy peels, the cause is almost always at the interface between the coating and the concrete: contamination, a weak surface, moisture or trapped air. Oregon slabs bring oil, tire residue, soft surface paste and, from October to May, damp. If the slab is not profiled and cleaned, even a premium system can lift. Our warranty is built around professional prep, not a solvent wipe and hope.
We document cracks, spalls, contamination, prior coatings and patches before resin is mixed, and we talk about moisture honestly; decorative coats do not stop hydrostatic pressure. The full explanation is in the wet-climate guide.
Our standard prep sequence
- Evaluation and moisture awareness. Hot-tire traffic, shop chemicals, appearance goals, and any signs of dampness.
- Mechanical profiling. Diamond grinding (or shot-blasting on larger commercial floors) removes laitance and weak material so resin can key in.
- Crack and joint treatment. Cracks and joints are detailed for expected movement.
- System build. Primer, body and wear coats matched to UV and traffic; see garage, flake, metallic and commercial systems.
- Cure and walkthrough. Written foot- and vehicle-traffic times, and a walk of the finished floor.
The whole flow is illustrated on the process page.
What a warranty typically covers
Terms are confirmed in writing per contract and can vary by job. In general, Albany Epoxy stands behind:
- Workmanship: installation to the agreed scope, including the listed prep.
- Adhesion and material performance: delamination caused by product or application error when our procedures were followed on a suitable substrate.
We do not print a term in years or a percentage on this page because we won't promise what your particular contract does not say. Ask for the exact written language and the length of term before you commit.
Typical exclusions
- Abuse, dropped heavy or sharp objects, and metal-track scraping.
- Chemicals outside the coating's rated resistance.
- Hydrostatic pressure or excessive slab moisture beyond what was tested and disclosed.
- Structural movement or new cracking of the slab.
- Alterations or repairs by others, and use before full cure.
- Normal wear, cosmetic fine scratches and color change from UV on non-UV-stable systems.
Questions to ask any contractor about warranty
- Is diamond grinding included, or only an etch?
- How are moisture and UV handled in the product choice?
- What is the term, and what specifically voids it?
- Who is the warranty from, and how do I make a claim?
- Is it in the contract, not just a brochure?
Quotes that skip mechanical prep, or use interior-only clear coats outdoors, are common failure patterns in the valley. We would rather specify the right system, or decline, than chase a low number that cannot survive. For pricing context, see the cost guide.
Caring for the floor
Rinse grit, avoid solvents not rated for the topcoat, and use pads under jack stands and metal furniture. Park only after the full cure times we provide; a slab can feel dry while the film is still building hardness. Keep door seals and downspouts in good order so water does not pond at the floor's edge.
Questions to ask any installer in the valley
Whoever you hire, a few questions separate a careful bid from a quick one. How will the slab be prepared, and will it be diamond ground or only etched? Will moisture be tested, and what happens if the reading is high? How many coats, at what thickness, and which topcoat? What are the walk-on and drive-on times in writing? What does the workmanship warranty cover, for how long, and what voids it? Clear answers to those questions matter more than any brand name on the bucket.
Frequently asked questions
Is your warranty in writing?
Yes. Terms are confirmed in writing per contract before work begins.
What voids an epoxy floor warranty?
Typically abuse, chemicals outside rated resistance, hydrostatic pressure, structural movement, and alterations by others. Ask for the exact list in your contract.
Does the warranty cover moisture problems?
Moisture is a leading cause of failure, so it is a key item. Slab moisture beyond what was tested and disclosed is typically excluded, which is why we test and discuss it up front.
Can I see the warranty before I sign?
Yes. Ask for the written terms with your quote.
Related pages
Ready for a straight answer on your floor? Call or text (541) 960-4797 or send the quote form for a free on-site estimate.
Call (541) 960-4797